You type the same email day after day for confirmation or onboarding a new client. Make it simpler by using an email template with your personality and brand.

Create an email template

Begin at your workspace icon in the lower left then click templates > emails. Click the blue + to create a new template. The real star of email templates is the use of tokens (no coding experience necessary). Click any of the carets to see the options for tokens you can add to personalize your emails. Click any token to add it at your cursor.

For example, in your invoice reminder emails, you could use the client name token at the beginning and include the date due and invoice number tokens in your template. Then each time your automatic reminder goes out, your client knows exactly which invoice you're waiting for.

Using email templates

You can, of course, use your email with your Communicator inbox as a reply to an email. Click "Insert template" in any communicator email. You'll be able to edit the template as necessary before you send it.


Where to add your email templates in Hectic:
Forms

Invoices

Meeting scheduler

Forms

When you create a form, you can insert your own confirmation using an email template. Once your form is complete, click settings in the upper left corner then use the dropdown to choose the appropriate email template that will send as a confirmation of your receipt of their form.

You can set this template per each type of form you create. So you may want to have a separate template for confirmation of a discovery form filled out and one for a review form filled out.

Invoices

There are several options for automatic emails to use your email templates. You'll set this up from your workspace settings > preferences > invoices. You can create templates for a new invoice, payment confirmation, due date approaching, and past due notification.

The emails for payment confirmation and past due notification will send automatically based on your preferences. For a new invoice, you will have the option to edit it before you send it when you click share on an invoice and choose Hectic email.

Meeting scheduler

Personalize your confirmation email template after someone schedules a meeting with you. This is configured in your meeting scheduler settings per each meeting scheduler. In the confirmation and reminder settings, just click the dropdown to choose your personalized email template.

You can set a separate template per each type of meeting. You may want to create separate templates for confirmation of a strategy session meeting and another one for quick check-in meetings. You can include attachments in your templates if you need to send other paperwork with any template.

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