Communicator was designed and built with two goals in mind. The first is to help keep all communication with your clients centrally organized, archivable, and easy to find and reference. The second is to help create a healthy line between your work life and your personal life.
The three main features of Communicator that help accomplish these two goals are:
Business phone line
Providing your personal cell phone number to clients is never an ideal solution and often leads to unwanted calls and messages outside of your normal business hours. A business phone line with Hectic gives you the ability to both centralize your client calls and messaging into Hectic as well control what days and times your clients can get through to you.
(Currently available in US and Canada - UK and Australia coming soon)
Once you have your phone line activated - you will have an integrated phone/messenger in your Hectic web and mobile app. You will be able to configure options for voicemail, call forwarding, and control what days and times your clients can get through to you.
In-browser calling and messaging
Mobile app integration for messaging and calling from iOS and Android app
Forward calls to your cell phone if you aren't at your computer and make calls from your cell phone to your clients without exposing your personal cell number
Voicemail and call recording to easily record important calls with your clients so you can go back and review requirements at a later date
Time of day / Day of week business hours - control what hours you want calls and messages to come through. No more weekend camping trip interruptions!
Automatic voicemail transcriptions
To get started, claim your new business number by navigating to your workspace settings in the lower left. Then click "Communicator." In the phone tab, you can search for a phone number in your city/region/area code. Select one or all three to begin your search.
Once you select and activate your new business number you will see a number of settings to control how your business phone line should work.
Access your phone calls and messages from the phone icon in the upper right. Click it to dock it on your screen.
Focused email sync
Nobody likes dealing with emails. Junk mixed in with extremely important emails from your clients can lead to spending too much time just making sure you didn't miss anything important. Once your inbox is connected, Hectic will sync emails from only known contacts.
You can import your important contacts using our importer tool. View and edit all your contacts in clients > contacts tab.
To get started, connect your email account under the "Mailbox" tab in Communicator.
Once your account is connected you will see the sync information showing how many emails were recently imported and when the next import will run. You can schedule the sync to run as often as every 5 minutes or as long as 60 minutes between downloads.
IMPORTANT: Hectic keeps a local copy of the email message in your workspace. Once imported into Hectic, the individual email is not connected to your original email account, but a copy is stored within Hectic and organized along with your other client communications. You can safely delete emails from your email account without impacting the Hectic version of the email. Likewise, you can archive the email in Hectic and not impact your email account version.
If you have associated your contacts with clients, you can view a single client focused inbox by clicking the client and then their inbox tab. This will show you only communication from known contacts associated with this client if you want granular focus for an hour or the day.
Otherwise, see your universal inbox.
No more trying to remember whether that was a call, email, or text message where your client submitted their most recent request! Universal inbox provides a consolidated view of all communications across your business phone, messaging, and email channels.
Quick date and client filters
Filter by channel (voice, message, email, requests)
Snooze and archive
Email templates - stop writing the same email over and over again
Recent communication insight with contacts
Full featured email editor with template support including contextual communication history for everyone in the email, chat, or phone call.
Communicator is currently included in every Pro or Teams subscription. If you have any ideas on how to improve Communicator, please drop us a note on our feedback site.